Shipping & Returns

Returns Policy

There are no refunds or exchanges on mixed juice. Please try a 10mL sample of the liquid before purchasing a larger size.

Coils and atomizers are limited life products and can be damaged easily by improper voltage. If a coil, atomizer, or clearomizer is DOA when you receive the package, we will replace it if you contact us within 5 days of receiving the shipment.

Batteries are exchangeable within 30 days of order for manufacturing defects. These do not include scratches, wear and tear, or failure to properly care and store equipment, ie. ripped wires or liquid incursion into the battery. Typical battery lifetimes are about 5-6 months, or 200 charges with proper care. All rechargeable batteries will eventually fail to hold a charge. At this point, it is time to purchase a new one.

Shipping

We can ship to virtually any address in the world.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

For orders within the United States, we suggest USPS. It is quite a bit more economical than UPS, and it is faster. For international orders, UPS provides better tracking. Once a package leaves the United States, the USPS may not track it anymore, depending on the destination.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

For orders over $100 that receive free shipping, it will be First Class USPS or Priority Mail if the package weighs more than 13 ounces.